{"xsrfToken":"787b3ebedbffb18f1086452e8f0fd1c122046d0f_lout","branding":{"id":"39","key":"pipmx","name":"Relación con Clientes","portalBaseUrl":"/servicedesk/customer/portal/39"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Cencor Help Center","sharedPortalName":"C E N C O R","userInitialAnnouncementHeader":"Welcome!","userInitialAnnouncementMessageWiki":"<p><br> On this portal you can find the available help desks for Cencor and its subsidiaries: Enlace, PiP, MEI and BIVA</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Cencor Help Center","sharedPortalName":"C E N C O R","announcementHeader":"Welcome!","announcementMessage":"\nOn this portal you can find the available help desks for Cencor and its subsidiaries: Enlace, PiP, MEI and BIVA","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Centro de Ayuda","sharedPortalName":"C E N C O R","announcementHeader":"¡Bienvenido!","announcementMessage":"En este espacio encontrarás las mesas de ayuda disponibles para todas las empresas del grupo Cencor.","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#205081","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d9d40753-ca2a-4a6f-8ee2-c01cb6ff1943/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdiMmIwYS1iMTMyLTRhYjgtYTRmNS0xNmM3ZDkxOGFjZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5ZDQwNzUzLWNhMmEtNGE2Zi04ZWUyLWMwMWNiNmZmMTk0MyI6WyJyZWFkIl19LCJleHAiOjE3NDQ1OTA4MDUsIm5iZiI6MTc0NDU5MDIwNX0.hvn0bew0EE_xFBi-eQm7C2H5zLKEPAkTFiRGwX7n5w0&client=617b2b0a-b132-4ab8-a4f5-16c7d918acd6&height=300&mode=fit","bannerMediaApiFileId":"d9d40753-ca2a-4a6f-8ee2-c01cb6ff1943","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"39","key":"pipmx","projectId":14276,"serviceDeskId":39,"name":"Relación con Clientes","description":"<p>Welcome! You can raise a Relación con Clientes request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/39","reqTypes":[{"id":"666","name":"Calidad de formatos","descriptionHtml":"","callToAction":"Calidad de formatos","introHtml":"<p>Temas relacionados con el contenido de sus productos como caracteres extraños, líneas en blanco, falta de información, etc.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"672","name":"Comentarios / Sugerencias","descriptionHtml":"","callToAction":"Comentarios / Sugerencias","introHtml":"<p>Déjanos tus comentarios o sugerencias sobre nuestro servicio.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[173],"key":""},{"id":"665","name":"Entrega de productos","descriptionHtml":"","callToAction":"Entrega de productos","introHtml":"<p>Retrasos o falta de entrega de productos a través de nuestra página web, correo, FTP o sFTP.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"668","name":"Nuevos Productos","descriptionHtml":"","callToAction":"Nuevos Productos","introHtml":"<p>Contratación o desarrollo de nuevos productos.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[172],"key":""},{"id":"671","name":"Página Web","descriptionHtml":"","callToAction":"Página Web","introHtml":"<p>Problemas con alguna herramienta de la página, usuarios inactivos, permisos de acceso a productos y/o herramientas.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"667","name":"Requerimientos","descriptionHtml":"","callToAction":"Requerimientos","introHtml":"<p>Requerimientos<br> sobre tecnología, operación, auditoria, documentos (prospectos, notas técnicas, layouts, manuales, etc.) u otros</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[172],"key":""},{"id":"673","name":"Valuación","descriptionHtml":"","callToAction":"Valuación","introHtml":"<p>Dudas o validación de datos sobre algún nivel de valuación publicado por nosotros.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"669","name":"Comentarios / Sugerencias","descriptionHtml":"","callToAction":"Comentarios / Sugerencias","introHtml":"<p>Déjanos tus comentarios o sugerencias sobre nuestro servicio.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"670","name":"Dudas","descriptionHtml":"","callToAction":"Dudas","introHtml":"<p>Envíanos tus dudas sobre productos, contratos, facturas, etc.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"663","name":"Requerimiento comercial","descriptionHtml":"","callToAction":"Requerimiento comercial","introHtml":"<p>¿Requieres algún nuevo producto o añadir funcionalidad a alguno de tus productos actuales?</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"664","name":"Servicio","descriptionHtml":"","callToAction":"Servicio","introHtml":"<p>Dudas o peticiones sencillas de los clientes.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""}],"reqGroups":[{"id":171,"name":"Incidencias"},{"id":172,"name":"Solicitudes"},{"id":173,"name":"Comentarios / Sugerencias"}],"orderMapping":{"173":[672],"172":[668,667],"171":[665,671,666,673]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":39,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PIPMX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdiMmIwYS1iMTMyLTRhYjgtYTRmNS0xNmM3ZDkxOGFjZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDI3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1OTE0MDUsIm5iZiI6MTc0NDU5MDIwNX0.VfyvNd4uyJH7KhHgAHTBNRvDnI8S1l5mGBadaV_l_rU","targetCollection":"upload-project-14276","endpointUrl":"https://api.media.atlassian.com","clientId":"617b2b0a-b132-4ab8-a4f5-16c7d918acd6","tokenDurationInMins":20}},"reqCreate":{"id":668,"projectId":14276,"form":{"name":"Nuevos Productos","descriptionHtml":"","callToAction":"Nuevos Productos","intro":"<p>Contrataci&oacute;n o desarrollo de nuevos productos.</p>","instructions":"","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11994","fieldConfigId":"15727","label":"País","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11875","label":"Colombia","selected":false,"children":[]},{"value":"11876","label":"Costa Rica","selected":false,"children":[]},{"value":"11877","label":"México","selected":false,"children":[]},{"value":"11878","label":"Panamá","selected":false,"children":[]},{"value":"11879","label":"Perú","selected":false,"children":[]},{"value":"11880","label":"República Dominicana","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11995","fieldConfigId":"15728","label":"Nombre","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/39/create/668","requestValidateBaseUrl":"/servicedesk/customer/portal/39/validate/668","calendarParams":{"firstDay":0,"date":"2025-04-13T18:23:25-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdiMmIwYS1iMTMyLTRhYjgtYTRmNS0xNmM3ZDkxOGFjZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDI3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1OTE0MDUsIm5iZiI6MTc0NDU5MDIwNX0.VfyvNd4uyJH7KhHgAHTBNRvDnI8S1l5mGBadaV_l_rU","targetCollection":"upload-project-14276","endpointUrl":"https://api.media.atlassian.com","clientId":"617b2b0a-b132-4ab8-a4f5-16c7d918acd6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cencor","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"787b3ebedbffb18f1086452e8f0fd1c122046d0f_lout","baseUrl":"https://cencor.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cencor.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"16485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"617b2b0a-b132-4ab8-a4f5-16c7d918acd6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"598d3f5973ea442db9fcf54ef45630cc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}