{"xsrfToken":"a6da45ca952ff20477ca056661a416f653231a5f_lout","branding":{"id":"39","key":"pipmx","name":"Relación con Clientes","portalBaseUrl":"/servicedesk/customer/portal/39"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Cencor Help Center","sharedPortalName":"C E N C O R","userInitialAnnouncementHeader":"Welcome!","userInitialAnnouncementMessageWiki":"<p><br> On this portal you can find the available help desks for Cencor and its subsidiaries: Enlace, PiP, MEI and BIVA</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Cencor Help Center","sharedPortalName":"C E N C O R","announcementHeader":"Welcome!","announcementMessage":"\nOn this portal you can find the available help desks for Cencor and its subsidiaries: Enlace, PiP, MEI and BIVA","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Centro de Ayuda","sharedPortalName":"C E N C O R","announcementHeader":"¡Bienvenido!","announcementMessage":"En este espacio encontrarás las mesas de ayuda disponibles para todas las empresas del grupo Cencor.","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#205081","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d9d40753-ca2a-4a6f-8ee2-c01cb6ff1943/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdiMmIwYS1iMTMyLTRhYjgtYTRmNS0xNmM3ZDkxOGFjZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5ZDQwNzUzLWNhMmEtNGE2Zi04ZWUyLWMwMWNiNmZmMTk0MyI6WyJyZWFkIl19LCJleHAiOjE3MzIxODAyNzAsIm5iZiI6MTczMjE3OTY3MH0.ARBgS3WqQYKxQpJGoc7SO--r5xJ-9uvCYNeB72XR8gE&client=617b2b0a-b132-4ab8-a4f5-16c7d918acd6&height=300&mode=fit","bannerMediaApiFileId":"d9d40753-ca2a-4a6f-8ee2-c01cb6ff1943","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"39","key":"pipmx","projectId":14276,"serviceDeskId":39,"name":"Relación con Clientes","description":"<p>Welcome! You can raise a Relación con Clientes request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/39","onlyPortal":false,"reqTypes":[{"id":"666","name":"Calidad de formatos","descriptionHtml":"","callToAction":"Calidad de formatos","introHtml":"<p>Temas relacionados con el contenido de sus productos como caracteres extraños, líneas en blanco, falta de información, etc.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"672","name":"Comentarios / Sugerencias","descriptionHtml":"","callToAction":"Comentarios / Sugerencias","introHtml":"<p>Déjanos tus comentarios o sugerencias sobre nuestro servicio.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[173],"key":""},{"id":"665","name":"Entrega de productos","descriptionHtml":"","callToAction":"Entrega de productos","introHtml":"<p>Retrasos o falta de entrega de productos a través de nuestra página web, correo, FTP o sFTP.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"668","name":"Nuevos Productos","descriptionHtml":"","callToAction":"Nuevos Productos","introHtml":"<p>Contratación o desarrollo de nuevos productos.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[172],"key":""},{"id":"671","name":"Página Web","descriptionHtml":"","callToAction":"Página Web","introHtml":"<p>Problemas con alguna herramienta de la página, usuarios inactivos, permisos de acceso a productos y/o herramientas.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"667","name":"Requerimientos","descriptionHtml":"","callToAction":"Requerimientos","introHtml":"<p>Requerimientos<br> sobre tecnología, operación, auditoria, documentos (prospectos, notas técnicas, layouts, manuales, etc.) u otros</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[172],"key":""},{"id":"673","name":"Valuación","descriptionHtml":"","callToAction":"Valuación","introHtml":"<p>Dudas o validación de datos sobre algún nivel de valuación publicado por nosotros.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[171],"key":""},{"id":"669","name":"Comentarios / Sugerencias","descriptionHtml":"","callToAction":"Comentarios / Sugerencias","introHtml":"<p>Déjanos tus comentarios o sugerencias sobre nuestro servicio.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"670","name":"Dudas","descriptionHtml":"","callToAction":"Dudas","introHtml":"<p>Envíanos tus dudas sobre productos, contratos, facturas, etc.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"663","name":"Requerimiento comercial","descriptionHtml":"","callToAction":"Requerimiento comercial","introHtml":"<p>¿Requieres algún nuevo producto o añadir funcionalidad a alguno de tus productos actuales?</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"664","name":"Servicio","descriptionHtml":"","callToAction":"Servicio","introHtml":"<p>Dudas o peticiones sencillas de los clientes.</p>","icon":11032,"iconUrl":"https://cencor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""}],"reqGroups":[{"id":171,"name":"Incidencias"},{"id":172,"name":"Solicitudes"},{"id":173,"name":"Comentarios / Sugerencias"}],"orderMapping":{"173":[672],"172":[668,667],"171":[665,671,666,673]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":39,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PIPMX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdiMmIwYS1iMTMyLTRhYjgtYTRmNS0xNmM3ZDkxOGFjZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDI3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODA4NzAsIm5iZiI6MTczMjE3OTY3MH0.r0rj61LEt9jYu8y3OU48BTJbp366M6lD4XJA9HIZ5J0","targetCollection":"upload-project-14276","endpointUrl":"https://api.media.atlassian.com","clientId":"617b2b0a-b132-4ab8-a4f5-16c7d918acd6","tokenDurationInMins":20}},"sharedPortal":{"name":"C E N C O R","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}